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Terms of service

Last updated: October 15, 2026

1. Scope and contracting party

These Terms of Service apply to all contracts between Burak Basci, trading as benotable Art, Witte-Wie 18, 44892 Bochum, Germany, email burakbascishop@gmail.com (“we”, “us”) and you as our customer for purchases through shop.burakbasci.de. Consumers are persons who conclude a contract for purposes that are predominantly outside their trade, business or profession (§ 13 BGB). Deviating terms of the customer do not apply. The contract language is English.

2. Products and personalised products

We offer posters, canvas prints, mugs, desk mats, apparel and bags and other products printed on demand with artwork by us or by third parties. Product descriptions and images are for illustration; slight differences in colour and size due to the printing process and screen settings are possible.

If you use our design tool to create or personalise a product (for example with your own artwork, text or layout), the product is made to your specifications. Such personalised products are excluded from the right of withdrawal under § 312g (2) no. 1 BGB, see Right of withdrawal. We point this out again in the checkout before you order. You are responsible for checking the preview and your input (including spelling) before ordering.

3. Conclusion of contract

  1. Presentation of the products in the shop is not a binding offer.
  2. You select products and place them in the cart, enter or check your details in the checkout, choose a payment method and review the order summary. By clicking the button “Order with obligation to pay” you submit a binding offer to buy. You can correct input errors before this at any time using the fields in the checkout and by editing the cart; you can also close the browser window to cancel.
  3. We confirm receipt of your order by email immediately (order confirmation). This confirmation is not yet acceptance. The contract is concluded when we accept your order by sending a dispatch confirmation or by delivering the goods, or, for payments made at the time of order, when we confirm the order for production.
  4. We store the contract text. The order data and these terms are sent to you by email; you can also access the terms at any time on this website. Past orders are visible in your account if you have created one.

4. Prices and payment

All prices are in euros and include the statutory VAT (currently 19 %) unless stated otherwise. Shipping costs are shown separately before you submit your order. Depending on availability we offer card payment and wallets (for example Apple Pay and Google Pay) and Link via Stripe, and PayPal. Payment is due upon placing the order. The payment providers process your payment on their own pages or embedded components; their terms apply in addition.

4a. Discounts and promotions

  1. Only one discount (code or automatic offer) can be applied per order; if several apply, the one that is most favourable to you is used. Discounts cannot be combined with each other.
  2. Percentage discounts apply to the prices of the goods in your cart and not to shipping costs. We may limit the discount on individual items so that it does not exceed the stated percentage. Free-shipping codes have no effect; free shipping is governed solely by the Shipping policy, and whether an order qualifies for free poster shipping is determined on the value of the goods before any discount. The Pinterest code may be used by any customer who enters it.
  3. Time-limited promotions (for example Black Friday week or Advent) run only within the stated period and are applied automatically; a code for a promotion can be redeemed only within that period.
  4. Welcome codes for newsletter subscribers are valid for 30 days, can be redeemed once and are not redeemable for cash. Please do not pass them on; we issue at most one welcome code per mailbox.
  5. Where we advertise a price reduction, the reference price is the lowest price we charged for the item in the last 30 days (§ 11 PAngV). Percentage discounts via codes are not price reductions of the listed price; the listed price remains the reference.
  6. Items whose price has been raised in the last 30 days are excluded from percentage discounts.

5. Delivery

Delivery times and costs are described in our Shipping policy. Products are made to order by print partners and may be shipped in several parcels. If a product is not available we will inform you without delay and refund any payment already made for it.

6. Right of withdrawal and refunds

Consumers have a statutory right of withdrawal. Please see our withdrawal policy with model form and the Refund policy.

7. Warranty

The statutory warranty rights apply. For consumers, the limitation period for claims for defects of new goods is two years from delivery. Please report defects to us as early as possible with photos so we can resolve them quickly; this is not a precondition for your rights.

8. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and to the extent we have given a guarantee. For slightly negligent breach of an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible and on which you may regularly rely) our liability is limited to the foreseeable damage typical for this type of contract. Otherwise liability for slight negligence is excluded. Mandatory statutory rights of consumers remain unaffected.

9. User content, uploads and community gallery

This section applies if you upload images, text or other content (“User Content”) to our design tool, create a design or submit a design to the community gallery.

  1. Your rights and guarantee. You confirm that you own all rights to your User Content or have the necessary licences and consents (including copyright, trademark, personality and image rights of depicted persons), that it does not infringe any third-party rights or laws, and that it contains no unlawful, hateful, pornographic, violent, defamatory or youth-endangering content. You indemnify us against third-party claims arising from a breach of this guarantee, including reasonable legal costs, unless you are not responsible for the breach.
  2. Licence for fulfilment. You grant us and the print partners we use a non-exclusive, worldwide, royalty-free licence to reproduce and process your User Content to the extent necessary to create, print, ship and support your order.
  3. Community gallery. If you choose to publish a design in the community gallery, you grant us a non-exclusive, worldwide, royalty-free licence to display it on shop.burakbasci.de (including previews and mockups) and, where you enabled this option, to offer it for sale to other customers. You will not receive any remuneration or revenue share for the display or for our use under this licence unless we agree otherwise in writing. You can ask us to remove your design at any time by email; removal from the gallery does not affect orders that were already placed.
  4. Moderation and removal. We may review User Content and reject, not print, hide or remove content and designs at any time, in particular where we suspect an infringement or breach of this section or where we receive a complaint. If we refuse an order for this reason, we will refund any payment for the affected item.
  5. Notices and complaints (notice and action). If you believe content in our shop is illegal or infringes your rights, please send a notice with the information described in the legal notice to burakbascishop@gmail.com. We confirm receipt and decide without undue delay. If we remove content or restrict its visibility, we tell the affected user the reasons and the possibilities to object (Art. 17, 20 DSA); the user can contact us with a complaint at the same address. Mandatory statutory rights remain unaffected.

10. Intellectual property

Artwork and texts on this website are protected by copyright. Many artworks are created with the help of AI image generators and artistic direction by us. Purchasing a product gives you the right to use the physical product but no right to reproduce or commercially use the artwork.

11. Governing law and dispute resolution

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers habitually resident in another country, this choice of law applies only to the extent that it does not deprive you of the mandatory consumer protection provisions of your country of residence. We are neither obliged nor willing to participate in dispute resolution before a consumer arbitration board (§ 36 VSBG).

12. Severability

If a provision of these terms is invalid, the remaining provisions stay in force. The statutory rules replace invalid provisions.