Last updated: October 14, 2026
This page explains what happens if you want to return an item, if something is wrong with your order, and how refunds work. It supplements our Right of withdrawal and model withdrawal form, which apply to consumers in Germany and the EU and cannot be restricted by this page.
Made to order
All products are printed individually after you order them by our print partners (via Printify). Because of this, we cannot accept returns for a change of mind outside of the statutory withdrawal period, wrong size or colour choices after delivery, or items you ordered by mistake, except where you have a statutory right of withdrawal or warranty rights.
Withdrawal within 14 days (consumers)
As a consumer you may withdraw from your order within 14 days of receiving the goods without giving a reason. Details, return address and the model form are on the withdrawal page. You bear the direct costs of the return shipment. Items that you personalised or designed yourself are excluded from withdrawal (§ 312g (2) no. 1 BGB).
Defective, damaged or wrong items
Please inspect your order on arrival. If an item is defective, damaged in transit, misprinted or not what you ordered, email us at burakbascishop@gmail.com with your order number and clear photos. You do not have to pay for returning a defective item. We will, at your choice within the limits of the law, repair, replace or refund. Statutory warranty rights (generally two years for goods in Germany) are not affected by this page.
Lost parcels
If your tracking shows no movement for an unusually long time or your parcel does not arrive, please contact us and we will investigate with the print provider and carrier and, if the parcel is lost, reship or refund.
Refunds
- Refunds are made to the original payment method (card, PayPal or other method you used). Unless you agree otherwise, we do not refund by a different method.
- For withdrawals, we refund within 14 days after we receive your notice of withdrawal, but may wait until we have received the goods back or you have provided proof of dispatch.
- Standard shipping costs are refunded on withdrawal of the entire order; additional costs for a more expensive shipping method you chose are not.
- Your bank or payment provider may need a few more days to show the refund.
Exchanges
We do not offer exchanges as items are made to order. If you would like a different item, please withdraw from the contract (if eligible) and place a new order.
Contact
Burak Basci, Witte-Wie 18, 44892 Bochum, Germany · burakbascishop@gmail.com · +49 1590 2640684