FAQ

No. You can check out as a guest. A customer account is optional and lets you see past orders.

We offer card payment and wallets (for example Apple Pay and Google Pay) and Link via Stripe, and PayPal. Depending on availability and your country, further methods may be shown at checkout. Payment is due when you place the order.

Yes. All prices are in euros and include the statutory VAT (currently 19 %). Shipping costs are shown separately before you submit your order.

Yes. You get 5 % off automatically with two or more items and 8 % off with three or more. Newsletter subscribers receive a one-time 10 % welcome code after confirming their address, and we run seasonal offers such as Black Friday week. Only one discount applies per order (the best one for you); discounts apply to the goods, not to shipping. Details are in our Terms of service.

By clicking the button “Order with obligation to pay” you submit a binding offer. We confirm receipt by email immediately; the contract is concluded when we send a dispatch confirmation or deliver the goods. You can correct input errors in the checkout before you order.

We ship worldwide, except to countries that our print partners or carriers cannot serve. At checkout you see which delivery options are available for your address.

Shipping costs are calculated per order from the destination country and the type and number of items, and are shown in the cart and at checkout before you pay. Different product types are produced and shipped separately by different print partners, so shipping is added up per product type. Examples are on the Shipping policy page.

Yes, for posters: if the poster items in your order total EUR 140 or more (value before any discount code), poster shipping is free to Germany, the EU, the United Kingdom and the United States. Some posters and destinations are free already below that value; the cart shows what applies. Desk mats and other product types are not included in this offer.

Every item is made to order. Production usually takes 2–7 business days and transit typically 5–15 business days after dispatch. The estimate for the total time from order to delivery is 7–21 business days. These are estimates, not binding delivery dates.

Items in one order can come from different print providers and may arrive in several parcels at different times.

When your parcel is shipped you receive an email with tracking information where the carrier offers it.

Some items are produced and shipped from outside the EU. For deliveries into the EU, import VAT and customs duties may be collected by the carrier or customs authority before delivery. For orders to countries outside the EU (including the United Kingdom, Switzerland and Norway) you are responsible for import taxes, duties and fees charged by your country.

As a consumer you may withdraw from your order within 14 days of receiving the goods without giving a reason. You bear the direct costs of the return shipment. Details, the return address and the model form are on the Right of withdrawal page.

Email us at burakbascishop@gmail.com, or use the online button “Withdraw from contract” on the withdrawal page. We confirm receipt by email.

No. Products that you personalised or designed yourself with our design tool (for example with your own artwork, text or layout) are excluded from the right of withdrawal (§ 312g (2) no. 1 BGB). We point this out again in the checkout. Your statutory rights for defective goods are not affected.

Please email us at burakbascishop@gmail.com with your order number and clear photos. You do not have to pay for returning a defective item. We will, at your choice within the limits of the law, repair, replace or refund.

Refunds are made to the original payment method. For withdrawals, we refund within 14 days after we receive your notice of withdrawal, but may wait until we have received the goods back or you have provided proof of dispatch. Your bank or payment provider may need a few more days to show the refund.

We do not offer exchanges because items are made to order. If you would like a different item, withdraw from the contract (if eligible) and place a new order.

If your tracking shows no movement for an unusually long time or your parcel does not arrive, please contact us. We will investigate with the print provider and carrier and, if the parcel is lost, reship or refund.

In the design studio you can put your own motif, photo or text on a poster, canvas, mug, T-shirt, hoodie or tote bag and see it on the product before you order.

You can upload PNG, JPG or WebP images of up to 25 MB each in the design studio.

No. You confirm that you own all rights to your upload or have the necessary licences and consents, and that it does not infringe third-party rights or laws. We may reject or not print content, for example after a complaint, and refund any payment for the affected item.

You see a preview in the design studio. You are responsible for checking the preview and your input, including spelling, before ordering, because the product is made to your specifications.

In the community gallery you find designs made by other customers. Press “Use this design” to put one on the product you want. If you publish a design yourself, it is shown with your chosen display name; there is no remuneration for this, and you can ask us to remove it at any time.

benotable Art is run by Burak Basci in Bochum, Germany. The artworks are created with AI and artistic direction by Burak Basci.

Everything is printed on demand by our print partners (via Printify), only when you order, in the size and finish you choose. Posters are available on fine art, semi-gloss or matte paper.

Use the contact form or email burakbascishop@gmail.com. Postal address: Burak Basci, Witte-Wie 18, 44892 Bochum, Germany.

See our Privacy policy.